Privacy Policy
PRIVACY POLICY
Effective Date: September 1, 2026
TOP Education LLC dba TOOLS OF PRACTICE ("TOOLS OF PRACTICE," "TOP," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our websites, create an account, become a member, purchase products or Services, participate in continuing education programs, communicate with us, or otherwise use TOOLS OF PRACTICE products or Services.
Our Terms of Service govern your contractual relationship with TOOLS OF PRACTICE and should be read together with this Privacy Policy. The Terms of Service are incorporated by reference where applicable.
By using our website or Services, you acknowledge the privacy practices described in this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide, including:
- Name;
- Business or practice name;
- Mailing or business address;
- Email address;
- Telephone number;
- Professional title or credentials;
- State of licensure or practice;
- Professional license information when necessary for continuing education or other Services;
- Employer or practice information;
- Membership information;
- Account login information;
- Course registrations and completion information;
- Continuing education records;
- Communications with TOOLS OF PRACTICE;
- Information submitted through contact, support, or registration forms;
- Survey responses;
- Information submitted in connection with compliance services, credentialing services, consulting, documentation reviews, audits, or other professional Services; and
- Other information you choose to provide to us.
2. Purchase and Payment Information
When you purchase a membership, course, event, product, or Service, payment information may be collected and processed by third-party payment processors, membership platforms, learning-management systems, or other technology providers acting on our behalf.
TOOLS OF PRACTICE may receive transaction information such as:
-
- Your name;
- Billing address;
- Transaction date;
- Amount paid;
- Payment status;
- Membership or subscription status;
- Billing frequency; and
- Limited payment-method information, such as card type or the last four digits of a payment card.
TOOLS OF PRACTICE generally does not need to store complete credit or debit card numbers on its own systems when payments are processed by an authorized third-party payment processor.
Information concerning recurring memberships and payment authorization is also governed by our Terms of Service and the specific terms disclosed at the time of enrollment.
3. Website and Device Information
When you access our website or online Services, certain information may be collected automatically, including:
-
- Internet Protocol (IP) address;
- Browser type;
- Device type;
- Operating system;
- Referring website;
- Pages viewed;
- Links clicked;
- Dates and times of visits;
- General geographic information derived from an IP address;
- Website interactions; and
- Other technical or usage information.
4. Cookies and Similar Technologies
TOOLS OF PRACTICE and service providers supporting our website may use cookies and similar technologies to:
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- Operate and secure the website;
- Remember user preferences;
- Maintain login sessions;
- Manage shopping-cart or account functionality;
- Understand website usage;
- Measure website performance;
- Diagnose technical problems;
- Analyze traffic;
- Improve our website and Services; and
- Support other functions disclosed through our cookie-management tools.
Where appropriate, our website may provide cookie controls allowing users to manage certain categories of cookies.
Strictly necessary cookies may be required for security, account access, purchases, privacy preferences, or other essential website functions and may not be capable of being disabled through our cookie-management tool.
You may also configure your browser to limit or block cookies. Disabling certain cookies may affect website functionality.
If TOOLS OF PRACTICE uses advertising, analytics, or tracking technologies that create notice, consent, or opt-out obligations under applicable law, we will provide the applicable disclosures or controls.
5. How We Use Information
We may use information we collect to:
-
- Create and administer user accounts;
- Provide memberships, products, courses, and Services;
- Process registrations and transactions;
- Administer recurring memberships;
- Maintain customer and membership records;
- Maintain continuing education records;
- Issue course-completion certificates;
- Provide customer and technical support;
- Respond to questions and requests;
- Provide compliance, credentialing, consulting, documentation, and other professional Services;
- Communicate regarding accounts, purchases, memberships, courses, or Services;
- Provide requested educational and professional resources;
- Maintain and improve our website and Services;
- Analyze website performance and usage;
- Prevent fraud and unauthorized access;
- Protect the security and integrity of our systems;
- Enforce our Terms of Service and other agreements;
- Maintain business, tax, accounting, and transaction records;
- Satisfy legal, regulatory, accreditation, continuing education, and recordkeeping requirements;
- Establish, exercise, or defend legal claims; and
- Carry out other purposes disclosed when information is collected.
6. Marketing Communications
If you subscribe to marketing communications or otherwise provide appropriate consent, TOOLS OF PRACTICE may use your contact information to send information concerning:
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- Courses and continuing education;
- Membership benefits;
- Upcoming events;
- New products or Services;
- Educational resources;
- Regulatory or industry updates; and
- Other TOOLS OF PRACTICE news or offers.
You may unsubscribe from marketing email by using the unsubscribe mechanism contained in the communication.
If TOOLS OF PRACTICE sends marketing text messages, consent to receive marketing text messages is not a condition of purchasing goods or Services. Applicable messages will provide an appropriate method to opt out.
Opting out of marketing communications does not prevent TOOLS OF PRACTICE from sending communications reasonably necessary to administer your account, membership, purchase, registration, course, transaction, or other existing relationship with us.
7. Continuing Education Information
If you participate in a continuing education program, we may collect and retain information necessary to administer and document your participation, including:
-
- Name;
- Professional credentials;
- License information;
- State or jurisdiction;
- Course registration;
- Attendance;
- Course completion;
- Assessment results, where applicable; and
- Certificates of completion.
We may disclose information concerning course participation or completion when reasonably necessary to satisfy continuing education, accreditation, licensing, audit, or regulatory requirements or when requested or authorized by you.
Cancellation of a membership or termination of an account does not necessarily result in deletion of continuing education records. Such information may be retained when reasonably necessary to document course participation or satisfy legal, professional, accreditation, or recordkeeping requirements.
8. Membership and Learning-Management Platforms
TOOLS OF PRACTICE may use third-party platforms to provide memberships, educational content, user accounts, continuing education records, payment processing, customer communications, and related Services.
Information necessary to provide those functions may therefore be processed by technology providers acting on our behalf.
These providers may maintain information according to their own security, privacy, and data-retention practices, subject to applicable contractual and legal obligations.
Your use of certain third-party platforms may also be subject to the provider's own terms and privacy practices.
9. How We Disclose Information
TOOLS OF PRACTICE does not sell or rent personal information for monetary compensation.
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business or provide Services.
These recipients may include providers of:
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- Website hosting;
- Learning-management and continuing education systems;
- Membership-management systems;
- Payment processing;
- Email delivery and communications;
- Customer support;
- Information technology;
- Cybersecurity;
- Data backup and storage;
- Website analytics;
- Accounting and bookkeeping;
- Professional consulting; and
- Other services reasonably necessary to operate TOOLS OF PRACTICE.
We may also disclose information:
-
- At your direction or with your consent;
- To fulfill a Service requested by you;
- To comply with applicable law, regulation, subpoena, court order, or governmental request;
- When reasonably necessary to investigate fraud, misuse, security threats, or illegal activity;
- To protect the rights, safety, property, or security of TOOLS OF PRACTICE, our customers, or others;
- To establish, exercise, or defend legal claims;
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction; or
- As otherwise permitted or required by law.
Service providers receiving personal information on our behalf are expected to use such information only for appropriate business purposes and subject to applicable contractual and legal requirements.
10. Protected Health Information and HIPAA
TOOLS OF PRACTICE primarily provides Services to healthcare professionals and healthcare organizations rather than directly providing healthcare to patients.
Unless TOOLS OF PRACTICE specifically instructs you to use an approved method for an authorized Service, you should not submit identifiable patient information or Protected Health Information ("PHI") through ordinary website forms, standard email, or other unsecured communication channels.
Whenever reasonably possible, questions submitted for educational, compliance, or support purposes should be de-identified and should not include information that identifies an individual patient.
Certain professional Services provided by TOOLS OF PRACTICE may involve the creation, receipt, maintenance, or transmission of PHI on behalf of a healthcare provider or other HIPAA-regulated entity.
When TOOLS OF PRACTICE performs a Service that causes it to qualify as a Business Associate under the Health Insurance Portability and Accountability Act ("HIPAA"), the use and disclosure of PHI will be governed by applicable law and an applicable Business Associate Agreement ("BAA").
If TOOLS OF PRACTICE enters into a Business Associate Agreement governing PHI, the Business Associate Agreement will control with respect to that PHI to the extent of any conflict with this Privacy Policy, the Terms of Service, or another general policy.
Nothing in this Privacy Policy expands or limits obligations imposed by an applicable BAA or HIPAA
11. Sensitive Personal Information
We ask users not to submit Social Security numbers, complete payment-card information, patient PHI, passwords, financial account credentials, or other highly sensitive information unless the information is specifically requested in connection with an authorized Service and an appropriate transmission method has been provided.
If a TOOLS OF PRACTICE Service requires sensitive information, we may provide specific instructions regarding how that information should be submitted.
12. Data Security
TOOLS OF PRACTICE maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, destruction, or misuse.
Security measures may include, as appropriate:
-
- Access controls;
- Authentication measures;
- Secure systems and service providers;
- Encryption where appropriate and technically feasible;
- Security software and monitoring;
- Employee or contractor access restrictions;
- Vendor-management procedures;
- Data backup;
- Secure disposal practices; and
- Policies and procedures addressing information security.
No website, network, electronic transmission, or information-storage system can be guaranteed to be completely secure.
Although we take reasonable measures to protect personal information, TOOLS OF PRACTICE cannot guarantee absolute security.
13. Massachusetts Information Security Requirements
TOOLS OF PRACTICE maintains information-security practices intended to comply with applicable Massachusetts requirements concerning personal information, including Massachusetts General Laws Chapter 93H and 201 CMR 17.00 where applicable.
These requirements include appropriate administrative, technical, and physical safeguards for covered personal information belonging to Massachusetts residents.
TOOLS OF PRACTICE maintains internal information-security policies and procedures separate from this public Privacy Policy.
Those internal policies may contain confidential security, operational, personnel, or technology information that is not published on our website.
14. Data Breaches and Security Incidents
TOOLS OF PRACTICE maintains procedures for responding to suspected or confirmed information-security incidents.
If a security incident creates a legal or contractual obligation to provide notification, TOOLS OF PRACTICE will provide notification to affected individuals, government agencies, business customers, covered entities, or other parties as required by applicable law or contractual obligation.
Where PHI is involved, applicable HIPAA requirements and any applicable Business Associate Agreement will govern the responsibilities of the parties.
15. Data Retention
TOOLS OF PRACTICE retains personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, regulatory, contractual, tax, accounting, accreditation, continuing education, security, and dispute-resolution purposes.
Retention periods may vary according to the type of information and applicable requirements.
Information associated with transactions, continuing education, compliance Services, professional Services, contractual relationships, payment history, or legal obligations may need to be retained after a membership, account, or other relationship ends.
Cancellation of a membership or termination of an account does not automatically require TOOLS OF PRACTICE to delete information that we are legally, contractually, professionally, operationally, or otherwise permitted or required to retain.
When information is no longer reasonably necessary, TOOLS OF PRACTICE may delete, destroy, anonymize, or otherwise dispose of it in accordance with our information-management practices and applicable law.
16. Account Cancellation and Termination
Membership cancellation, expiration, suspension, or account termination is governed by our Terms of Service and any specific terms applicable to the membership or Service involved.
Following cancellation or termination, personal information associated with the account will be retained, deleted, anonymized, or otherwise handled in accordance with this Privacy Policy and applicable law.
Termination of access to TOOLS OF PRACTICE Services does not necessarily result in immediate deletion of:
-
- Transaction records;
- Continuing education records;
- Support or customer-service records;
- Records concerning compliance or professional Services;
- Accounting or tax records;
- Records required to demonstrate contractual performance;
- Security or fraud-prevention records; or
- Information we are otherwise required or permitted to retain.
17. Privacy Rights and Requests
Depending upon where you reside and applicable law, you may have rights concerning your personal information.
Such rights may include, where applicable, the right to request:
-
- Information concerning the personal information we maintain about you;
- Access to certain personal information;
- Correction of inaccurate personal information;
- Deletion of certain personal information;
- A copy of certain information;
- Information regarding categories of disclosures;
- Withdrawal of certain consent; or
- Other rights provided by applicable privacy law.
These rights are not absolute and may be subject to legal exceptions, identity-verification requirements, record-retention requirements, contractual obligations, continuing education requirements, fraud-prevention considerations, and other lawful limitations.
To submit a privacy request, contact us using the information provided below.
We may need to verify your identity before processing a request.
TOOLS OF PRACTICE will not unlawfully discriminate against an individual for exercising a privacy right provided by applicable law.
18. State Privacy Laws
Residents of certain states may have additional privacy rights under laws applicable to them.
Where a state privacy law applies to TOOLS OF PRACTICE and to a particular individual or transaction, TOOLS OF PRACTICE will honor the rights required by that law.
Nothing in this Privacy Policy is intended to restrict a privacy right that cannot legally be waived.
19. Sale, Sharing, and Targeted Advertising
TOOLS OF PRACTICE does not sell personal information for monetary compensation.
Certain state privacy laws define terms such as "sale," "sharing," or "targeted advertising" more broadly than the ordinary sale of information for money.
If TOOLS OF PRACTICE uses website advertising, analytics, or tracking technologies that create opt-out obligations under an applicable privacy law, we will provide the choices or mechanisms required by that law.
Our cookie-management controls may provide additional choices concerning non-essential tracking technologies.
20. Browser Privacy Signals
Where TOOLS OF PRACTICE is legally required to recognize a particular browser-based privacy signal, we will process that signal as required by applicable law.
Because browser technologies and legal requirements continue to evolve, other generalized browser settings may not produce a uniform response across websites.
21. Third-Party Websites and Services
Our website and Services may contain links to, integrate with, or rely upon websites and services operated by third parties, including governmental agencies, professional organizations, learning-management systems, payment processors, software providers, educational partners, and other external resources.
This Privacy Policy does not govern the independent privacy practices of third parties that are not controlled by TOOLS OF PRACTICE.
We encourage users to review the applicable privacy policies and terms of third-party services.
Our use of third-party services is also addressed in our Terms of Service.
22. Children
TOOLS OF PRACTICE products and Services are directed toward healthcare professionals, healthcare organizations, professional staff, and other adult users and are not intended for children under 18.
We do not knowingly solicit personal information from children under 18 through our website.
If we learn that personal information from a child under 18 has been collected through our website in circumstances prohibited by applicable law, we will take appropriate steps to delete the information.
23. Business Transfers
If TOP Education LLC or TOOLS OF PRACTICE is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.
24. Relationship Between This Privacy Policy and Other Agreements
This Privacy Policy should be read together with our Terms of Service and any terms specifically applicable to a particular membership, course, event, product, or professional Service.
The documents generally operate as follows:
-
- The Terms of Service govern the contractual and business relationship between you and TOOLS OF PRACTICE.
- This Privacy Policy describes how TOOLS OF PRACTICE collects, uses, discloses, retains, and protects personal information.
- Specific written terms applicable to a particular membership, course, event, product, or Service may supplement these general policies.
- A separate written agreement concerning a particular Service will control to the extent of an actual conflict with these general policies.
- If a Business Associate Agreement applies to Protected Health Information, the Business Associate Agreement will control with respect to that PHI to the extent of any conflict.
Nothing in this Privacy Policy alters rights or obligations that applicable law does not permit the parties to alter.
25. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices, vendors, or applicable law.
The current version will be posted on our website and will identify its effective date.
If a change materially affects the manner in which we use personal information already collected, TOOLS OF PRACTICE will provide additional notice or obtain consent when required by applicable law.
Changes to our Terms of Service are governed separately by the provisions of those Terms.
26. Contact Us
Questions, concerns, or requests concerning this Privacy Policy or our handling of personal information may be directed to:
TOP Education LLC dba TOOLS OF PRACTICE
833 Route 28
South Yarmouth, MA 02664
Phone: 774-272-6282
Email: sales@toolsofpractice.com