Episode 33: Healthcare from a Patient’s Perspective

What do patients really see, feel, and expect when they walk into a chiropractic office? In this eye-opening episode of All Things Chiropractic, hosts Paul Andrews and Dr. Mark Davini flip the script—exploring healthcare through the patient’s lens.

From the critical role of perception vs. perspective to the challenge of affordability and perceived value, this conversation unpacks what truly drives patient decisions. You’ll hear strategies for clearly communicating the worth of chiropractic care, even when insurance limitations and rising costs weigh heavily on patients’ minds.

Paul and Dr. Mark also dive into meeting (and exceeding) patient expectations, the power of optimism and empathy, and why consistent office practices matter more than ever. Plus, they explore how AI and emerging technologies are shaping the patient experience in today’s digital world.

Whether you’re a seasoned chiropractor or just starting out, this episode ...

In this episode of All Things Chiropractic, hosts Paul Andrews and Dr. Mark Davini tackle a topic every chiropractor needs to understand: chiropractic malpractice insurance. From choosing between claims-made and occurrence-based policies to knowing when you’ll need tail coverage, they break down the fine print of chiropractic malpractice coverage in a way that’s clear and practical.

Dr. Davini shares why occurrence policies can be a safer bet—especially for part-time or retired chiropractors—and explains how coverage limits, exclusions, and scope of practice can make or break your protection. The hosts also shed light on corporate and personal umbrella policies, plus what to watch out for in those tricky consent-to-settle clauses.

Most importantly, Andrews and Dr. Davini give real-world advice on what to do if a malpractice claim ever comes your way, from securing strong legal support to making sure your policy truly has your back. Whether you’re new to the chiropractic practice or d...